Institute For Quality and Innovation
Developing the next generation of transformational leaders

RESOURCES

KNOWLEDGE

Providing experiential learning that conveys the theories and ideas of

W. Edwards Deming.


Insurance

Insurance industry organizations benefit from IQI’s knowledge programs and resources, helping them to:

  • Learn and introduce processes and tools to reduce claims processing errors and increase overall quality

  • Improve customer satisfaction

  • Develop the leadership abilities of their employees

  • Develop purposeful product, process and organizational innovation capabilities

  • Improve competitiveness and profitability

Professionals within the industry will find an extensive membership base from the mid-Michigan region’s leading insurance firms – a great place to network, learn from industry experts, and add to their personal and professional toolkits and skill sets.

 


Government

Public sector agencies and organizations look to IQI for leadership, innovation and knowledge programs and resources, helping them to:

  • Become more innovative with limited resources

  • Become more efficient and effective

  • Increase opportunities for leadership development

  • Deliver programs that conserve taxpayer resources

Incorporate quality, performance and measurement concepts to meet budget challenges and directives

 


Finance

Financial institutions look to IQI for leadership development, innovation and knowledge programs and resources, helping them to:

  • Increase opportunities for leadership development

  • Learn and introduce processes and tools to reduce errors and increase overall quality

  • Improve customer satisfaction

  • Increase organizational competitiveness and profitability

  • Innovate through new products, processes, and organizational change

Professionals within the financial industry will find a growing membership base from mid-Michigan regional leading banks, accountancy firms and financial services firms – a great place to network, learn from industry experts, and add to your personal and professional toolkit and skill set.

 


TOOLS


READING SUGGESTIONS

"Dying for a Paycheck: How Modern Management Harms Employee Health and Company Performance--And What We Can Do About It," by Jeffrey Pfeffer

TED talk with Dan Pink https://www.ted.com/talks/dan_pink_on_motivation#t-3307 

"DRiVE: The Surprising Truth About What Motivates Us." by Daniel H. Pink

A company mentioned in Daniel Pink's TED talk, Atlassian https://www.atlassian.com/ 

"Brain Rules: 12 Principles for Surviving and Thriving at Work, Home and School," by John Medina

"I want to make my appraisal process more effective. Do you have any book suggestions?" This book may be the best available, certainly the best available that applies Deming's SoPK from a practitioners perspective and experiences.

"Abolishing Performance Appraisals: Why They Backfire and What To Do Instead," by Tom Coens and Mary Jenkins.