Institute For Quality and Innovation
Developing the next generation of transformational leaders


IQI Leadership Conference
8:30 AM08:30

IQI Leadership Conference


Gain new Perspective, Develop useful Skills, Obtain great Tools, Expand your Leadership Network, Create an Action Plan

8:00am Registration
8:30am Intro to IQI and Conference
9:00am Opening Keynote - Cultivating the New Leadership

9:30am Breakout Sessions
1. Breakthrough without breakdown with Terry Terry - Ambitious goals are not enough. Without the right structures and an aligned team the results are often frustration and failure. Explore the critical components ( Vision, Values, People, Data, Processes ) that will help ensure sustainably and gain traction for your organization.
2. Off to the Milky Way with Frank Murdock- The insightful use of data and the consequences of not understanding variation.
3. Your team isn’t listening with Eric Budd -Transform the impact of the feedback you deliver to raise the level of performance in your organization.

10:30am - Coaching the Coach with Eric Budd and Heidi Nielsen - Knowing about improvement and establishing improvement teams is insufficient. Learn to become a leader of improvement teams through being a leader and acting to produce effective improvements through others.

11:30am Lunch

12:30pm Developing Personas - Using fiction to reveal reality with Frank Murdock - The persona, or descriptive archetype of a customer segment, helps those developing products or services to understand not just the customer needs or wants, but also why they want it – what are their problems, aspirations and beliefs.

1:30 pm Breakout Sessions
1. It’s not about you with Frank Murdock - The voice of the customer is heard from many sources, is often disturbing and too late to make a difference - don’t take it personally. How can we gather useful VoC data and translate it into actionable information that drives your organization forward instead of “driving with the rear view mirror?”
2. What’s your Story with Tom Lietz
3. Survival Is Not Mandatory with Eric Budd - You are not required to change. Your employees and customers may have other ideas. Learn how to attend to and facilitate conversations for change.

2:30pm Wrap-up Presentation

3:30 - 4:30pm Cocktails and networking

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IQI Lunch and Learn
11:30 AM11:30

IQI Lunch and Learn

Click here to register

Eleven Principles to Improve Your Organization’s Feedback and Performance!

Plus we will use the simple IQI assessment tool to determine your next steps

We will explore, discuss and apply eleven important principles impacting a feedback process from addressing the many purposes of feedback to ensuring that we are providing performance feedback that applies to the person receiving it and making sure that feedback is not just listened to but heard.

Session handout

Pre-work files

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IQI Networking Reception
5:30 PM17:30

IQI Networking Reception

Click here to REGISTER

We are excited about the new and improved Institute for Quality and Innovation and want to shout it from the rooftops! We hope to see you on April 24th! You are an important part of transformational leadership and we invite you to help celebrate our next stage of growth. Come enjoy networking, live music, food, drinks and door prize giveaways!

This event is open to all individuals or organizations looking to take their leadership skills to the next level!

Institute for Quality and Innovation is a high-value resource for professionals to develop and hone their skills in quality, innovation and leadership, thus enabling personal and professional growth. Our programs, events, and knowledge resources give professionals the tools to do their jobs more effectively, make better decisions, and increase their contribution to their organization’s success

Committed to the purpose of “Developing the next generation of transformational leaders,” the Institute for Quality & Innovation (IQI) is the next step in the CQI’s 27‐year journey of transformation. The renamed organization remains a leader in teaching The System of Profound Knowledge for quality and innovation. Individuals and organizations continue to benefit from the learning and networking opportunities provided in the popular Academy and Lunch & Learn programs and now we have more!

Come learn more about IQI and all that it has to offer.

  • IQI Academy

  • Lunch and Learn

  • Mixers

  • Leadership Conference

  • Improvement Lab - Participants in the Improvement Lab meet quarterly in a safe, open discussion setting to review and plan approaches to their current improvement projects. Using the lens of the System of Profound Knowledge and free from some of the organizational constraints that may exist when exploring challenging issues, the Improvement Lab is where we experiment with the work of getting better.

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2019 Spring IQI Academy
to May 17

2019 Spring IQI Academy

IQI Academy classes are from 8:30 AM- 4:30 PM

Register here:

Fri, March 08 - Introduction to SoPK, Theory of Knowledge

Fri, March 22 - Voice of the Customer

Fri, April 05 - Appreciation for a System

Fri, April 19 - Understanding Variation, Measurement

Fri, May 03 - Psychology

Fri, May 17 - Transformation, Capstone presentations

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Prediction is Fundamental
10:30 AM10:30

Prediction is Fundamental

Keys to rapid learning and effective improvement methods are designed into your biology. Attend the next IQI Lunch & Learn, on Tuesday, September 25, 2018, to learn some of the latest research about your neocortex. Experience how the design of your brain may be influencing your ability to lead, to change, to produce desired results. 

"Your neocortex is constantly predicting its inputs."
Jeff Hawkins, Founder & President of Numenta, author of "On Intelligence." 

This fundamental brain process—constant prediction of inputs--has profound implications for leaders and managers. It impacts:

  • How effective we are at interpreting our conversations

  • The automatic meanings we attach to other’s actions

  • Levels of stress and fear we experience in the office

  • Missed observations on the shop floor (during Gemba walks, etc.)

  • The ease with which we make a change, or not

The neocortex is that part of the brain which distinguishes mammals from other creatures on our planet. The structures of the cells that make up the neocortex are remarkably similar throughout. Areas of your brain that process inputs from your eyes, ears, nose, mouth and skin are structurally identical. The “signal” processing methods used by each area of the neocortex are basically the same. 

Our brain encodes memories as sequences of patterns. As inputs are received, our brain is predicting what the next sequences of inputs will be. In unknown situations, more of our neurons are active. In familiar situations, fewer neurons are active. 

This information has implications for how well we can work together and learn together. 

Bring an associate and together you’ll participate in the Learning Curve Experiment, designed to highlight a significant feature of how your brain deals with learning and improvement.

Eric Budd is the Improvement Coordinator at Peaker Services, Inc. Peaker is a successful, 47-year old company based in Brighton, MI. Their workforce and management team seek to implement approaches to leadership, feedback processes, compensation and improvement based upon the work of W. Edwards Deming. Eric was a co-developer of the original version of the CQI Academy, has led and updated the CQI Academy since 2012 and now the IQI Academy. He holds a B.S in Information Management and a M.S. in Quality Systems Management. 

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IQI Academy
8:30 AM08:30

IQI Academy

Schedule for Fall 2018 Academy

Enroll Here:

Class Time: 8:30 AM-4:30 PM
Day One – Introduction to Quality, Introduction to the System of Profound Knowledge® and Project Selection and Initiation (Fri, Sept 07)
Day Two – Voice of the Customer (Thur, Sept 20)
Day Three – Appreciation for a System (Fri, Oct 05)
Day Four – Understanding Variation, Measurement (Fri, Oct 19)
Day Five – Psychology (Fri, Nov 02)
Day Six – Transformation and Capstone Project Presentations (Fri, Nov 16)

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10:30 AM10:30


  • Learn the top 20 obstacles in today’s modern business world which sabotage effective communications
  • Identify your professional communication issues and blind-spots
  • Assess the impacts of organizational ineffectiveness found in common email and meeting practices
  • Design your individual (or team-based) solution with clear actions to generate effective communications

Susan Topping Gauthier

Susan specializes in high-performance acceleration in business for leaders, teams, organizations, and institutions. She is a partner at Mark Kamin & Associates, Inc., a boutique management consulting firm which focuses on transformational training applied to organizational culture shifts, leadership development, sales mastery, highly effective communications and top performance. Susan has over 35 years of experience in management and consulting. She has expertise in working with C-suite executives and leadership teams to generate and execute enterprise-wide transformation in industries such as information technology, manufacturing, banking, retail, media, and government.

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