Institute For Quality and Innovation
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Each of us have untold stories and challenges

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"First and foremost our work is created, performed and consumed by people. Each of us have untold stories and challenges. Of all the views that Deming’s System of Profound Knowledge provides, the view through the lens of Psychology is a critical one for effective leadership. Deming wrote, “Psychology helps us to understand people, interaction between people and circumstances, interaction between customer and supplier, interaction between teacher and pupil, interaction between a manager and his people and any system of management.”

Tina M